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Most often in the New Year holidays Russians complained to doctors about a cold
The leaders in the number of requests for remote medical consultation on New Year's holidays were general practitioners. Most often, clients asked for help about colds or ARVI, as well as for advice on traumatology and neurology, gastroenterology. This is data on Sberbank’s client requests, which use telemedicine as a free additional option in the Sberbank Insurance Life Insurance policies provided by Doctor beside.
On New Year's holidays, patients complained of allergic symptoms and skin problems, and quite often consultations were needed on the results of tests and to obtain a second medical opinion on doctor's prescriptions.
According to the press service of Sberbank, about 90% of calls were received by the general practitioners on duty, specialists with knowledge in key areas of medicine. Obstetrician-gynecologists and dermatologists were popular among narrowly specialized doctors. In most cases, following the consultations, the doctors recommended coming to an on-site appointment with a therapist, allergist, traumatologist, pediatrician, neurologist and gastroenterologist, and also offered a list of necessary tests, recommended daily regimen and diet. In one case, the duty doctor, after reading the patient's complaints, recommended urgently calling an ambulance.
Women and men called the doctors an equal number of times, most often the help was needed by 28-year-old men and 30-year-old women, as well as children. Often, patients sought medical help while traveling abroad: a number of calls concerned sunburn and precautions while swimming in the pool.
Telemedicine, as a free additional option, is included in the Sberbank Life Insurance IC programs under a credit life insurance contract. The partner of the insurance company and the operator of the medical consultation service is the Doctor beside telemedicine service, customer requests are received through the DocDoc platform.